Understanding Viva Aerobus Cancellation Policy Options

Wondering what to do with the spare tickets you have with Viva Aerobus for a few days from now? Do not worry; if you cancel the flight within 24 hours, you will receive a complete refund. Yes. Congratulations! You neither have to pay any additional cancellation charge, nor will your money be forfeited. Stay home a little longer without losing the funds. Furthermore, there are several ways to save on cancellations and make seamless flight changes. Here is a little help to understand the Viva Aerobus cancellation policy. 

Viva Aerobus 24-hour Cancellation Policy

When you purchase a flight ticket but have a sudden change of plans, and it hasn’t been a day since your booking, then you can significantly benefit from the Viva Aerobus cancel flight 24 hours option. Visit the official website or open the mobile app, go to the ‘My Booking’ page, select the ‘Cancel Reservation’ option, or call the Customer Service Center. You are eligible for a complete refund when canceling a flight within 24 hours of booking. However, the flight departure must be at least four hours from the moment of cancellation. Furthermore, if you choose to call customer service for cancellation within 24 hours, make sure to fill them in on your reservation code and the reasons for the cancellation. 

Viva Aerobus Cancellation Policy Post 24-Hour Window

After 24 hours, the rules change a little. If you book a flight with the airline and realize after quite a while that you will no longer be able to fly using those tickets, you can apply for a cancellation. However, be sure to cancel the flight at least 4 hours before departure. Under these conditions, according to the Viva Aerobus flight cancellation policy, you will not receive a full refund for the reservation. However, the carrier will refund the TUA amount if you paid it when booking the flight. To clarify, Viva Aerobus does not offer a complete refund but only the Tourism User Access Fee. You can get the TUA refund after 30 days of the missed flight. 

How to Cancel a Reservation with Viva Aerobus?

There are several ways to cancel a flight, and depending on your preference and understanding, you can choose to do so online or offline. Here are the procedures for both approaches. 

Online:

1. Go to the mobile app or visit the official website.
2. Get to the ‘My Booking’ page. 
3. Enter your Reservation Code and Surname to Log in to your Viva Account. 
4. Click Search and hit the ‘Cancel Reservation’ option on the screen after logging in successfully. 
5. The page will ask for confirmation. Agree on the request. 
6. That’s it! A ‘Your reservation is canceled’ notification will appear on your screen. 

Offline Mode:

Visit the city office or call the customer service center. Provide them with your reservation code and other details related to the booking. They will explain to you how the process will take place, and then you can determine whether you are eligible for a refund and initiate it upon approval. 

Viva Aerobus Full Refund Policy

Passengers who cancel within 24 hours of booking a flight receive refunds to the same debit or credit card used for the reservation. Meanwhile, passengers who cancel after the 24-hour cancellation policy has ceased to apply may request a refund. According to the Viva Aerobus refund policy, you will not receive the full amount you paid but only the TUA payment, which is also applicable if you paid for it during the booking. You can request the TUA refund for up to 30 natural days after the missed flight. 

In addition to these, the carrier may offer a complete refund if you experience an entirely unavoidable severe event, such as a medical emergency, natural disaster, or airport closure. According to the compensation guidelines, you can contact the airline for assistance and explain your situation to them. Contacting the customer service center is the best approach in such incidents. However, the full refund depends entirely on whether your reason is acceptable enough according to the carrier’s policies. 

No-Show Policy

This applies when a passenger fails to show up for boarding or check in for the flight on time. No-show is a condition when the carrier is not obligated to pay you any compensation for the missed flight. It does not matter if you arrive at the airport several hours before departure. As long as you did not check in on time, you will not be allowed to board the flight and will be placed in the no-show category. You can not apply for a Viva Aerobus refund request. Viva Aerobus will forfeit the entire ticket price, and you will neither receive any refund nor be able to reschedule your flight. 

Information to Cancel Viva Aerobus Flight

Here are the contact details useful for those looking forward to canceling their flight with Viva Aerobus. 

Wrapping it Up

Having come this far, you must have gathered that Viva Aerobus does not charge a cancellation fee; however, you will not be eligible for a complete refund after 24 hours of booking. According to the Viva Aerobus Cancellation Policy, you may use the offline or online method to apply for a cancelation. Meanwhile, all passengers who did not take the flight are eligible to request a TUA refund at any time within 30 days of the flight’s departure. 

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